Refund policy

Return and Refund Policy

Last updated: October 28, 2026

This policy applies to purchases made from Tyndor, operated by Tyndor LLC. It does not limit the rights you have under the consumer law of your country.

1. 14-day right of withdrawal

If you live in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of the day you (or a person you name) receive the goods, without giving any reason. We apply the same 14-day period to customers in every market we serve.

To withdraw, send us a clear statement by email to contact@tyndorbrandsales.com with your order number. You may use the model form below, but you do not have to. It is enough to send your request before the 14 days run out.

Model withdrawal form: "To Tyndor LLC, contact@tyndorbrandsales.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [products], ordered on [date] / received on [date], order number [number]. Name, address, date."

2. Returning the goods

Send the goods back within 14 days of telling us that you are withdrawing. We will send you the return address and instructions by email. Unless the item is defective, damaged or incorrect, the direct cost of returning it is paid by you.

For health and hygiene reasons, food supplements and cosmetics whose seal has been broken after delivery cannot be returned under the right of withdrawal. Unopened, sealed products can always be returned.

3. Refund

We refund the full amount you paid, including the original delivery cost, within 14 days of receiving your withdrawal request. We may wait until we have received the goods back, or proof that you have sent them, whichever comes first. The refund is made with the payment method you used at checkout. If you return an item that has been handled more than necessary to check it, we may deduct the loss in value.

4. Defective, damaged or incorrect items

If an item arrives defective, damaged or different from what you ordered, contact us at contact@tyndorbrandsales.com with your order number and a photo. We will replace it or refund you, and we cover the return cost. This does not affect your statutory rights, including the legal guarantee of conformity.

5. Cancelling an order

You can ask us to cancel an order that has not shipped yet by writing to contact@tyndorbrandsales.com. Once it has shipped, you can still use your 14-day right of withdrawal.