Refund policy

Return, Refund, and Delivery Policy

Last updated: June 30, 2026

This Return, Refund, and Delivery Policy applies to purchases made through our online store operated by Tyndor LLC.

1. Contact for return and refund requests

All return, refund, and order issue requests must be submitted by email to contact@tyndordeals.com. Please include your order number, the email address used at checkout, a clear description of the issue, and photos or videos showing the defect, damage, incorrect item, or fulfillment error.

2. Delivery timeframe

Our estimated delivery timeframe is 7 to 12 business days. Delivery times may vary depending on external factors outside our control, including carrier delays, weather events, customs or import processing, local delivery disruptions, high order volume, payment verification, or incorrect or incomplete shipping information provided by the customer.

If your order is delayed beyond the expected timeframe, please contact us at contact@tyndordeals.com so we can review the tracking status and assist you with the next steps.

3. Return eligibility

We only accept returns when an item is defective, damaged, incorrect, or affected by a fulfillment error caused by our store or our fulfillment partners. We do not accept returns for change of mind, buyer's remorse, ordering the wrong size or color, or personal preference, unless required by applicable law.

To be eligible for a return, the item must be in the same condition in which it was received. Items must be unaltered, unused, unworn, unwashed, and free from marks of use, stains, odors, damage caused after delivery, or any other signs that the item has been used or modified. Original packaging, labels, tags, and accessories should be returned whenever they were included with the order.

4. Return request window

For defective, damaged, incorrect, or incorrectly fulfilled items, you must contact us within 14 days after receiving your order. Requests submitted after this period may be refused unless required by applicable law.

We use the delivery date shown by the carrier, tracking information, or other reliable delivery confirmation to determine the return request window.

5. Return authorization required

Please do not send items back without first contacting us and receiving return instructions. Returns sent without prior authorization may be delayed, refused, or returned to sender.

If your request is approved, we will provide return instructions. Approved returns must be sent to:

Tyndor LLC
2105 Vista Oeste NW Suite E 3201
Albuquerque, NM 87120
United States

6. Return shipping for approved defects or errors

When the return is approved because the item is defective, damaged, incorrect, or affected by a fulfillment error, we will provide instructions for the return shipment. Depending on the situation and available carriers, we may provide a return label or reimburse reasonable standard return shipping costs after the returned item is received and inspected. Expedited shipping, upgraded services, packaging services, or unauthorized shipping costs may not be reimbursed.

7. Inspection and refund approval

All returned items are inspected after they arrive at our return address. If the item is confirmed to be defective, damaged, incorrect, or affected by a fulfillment error, and it meets the condition requirements above, we will approve the refund or replacement.

If the item is altered, used, worn, washed, marked, damaged after delivery, missing required components, or does not match the approved return request, the refund may be refused or reduced where permitted by law.

8. Refund method and timing

Approved refunds are issued to the original payment method used at checkout. We aim to process approved refunds within 5 business days after the returned item has been received and inspected. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

Shipping charges from the original order may be non-refundable unless the return is due to a confirmed defect, damage, incorrect item, or fulfillment error, or unless otherwise required by applicable law.

9. Replacements

When appropriate and available, we may offer a replacement instead of a refund for defective, damaged, incorrect, or incorrectly fulfilled items. If a replacement is not available, an approved refund will be issued to the original payment method.

10. Ineligible returns

Returns may be refused for items that are not defective, damaged, incorrect, or affected by a fulfillment error. Returns may also be refused for items that show signs of use, alteration, washing, wear, stains, odors, damage caused after delivery, or missing original components. This does not limit any rights you may have under applicable consumer protection laws.

11. Order cancellations

If you need to request a cancellation, contact us as soon as possible at contact@tyndordeals.com. Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

12. Questions

For questions about returns, refunds, delivery, or order issues, contact us at contact@tyndordeals.com.

Tyndor LLC
2105 Vista Oeste NW Suite E 3201
Albuquerque, NM 87120
EIN: 98-1864960